Welcome to Balconyrock. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our online store. Our commitment to protecting your personal data and ensuring a safe shopping environment is demonstrated through specific security measures, transparent data handling protocols, and strict operational guidelines.
Information We Collect
When you interact with our online store, we collect certain categories of personal data to process your transactions and improve your browsing experience. We categorize the collected information into two main types: Device Information and Order Information.
Device Information: When you visit our website, we automatically collect specific details about your device. This includes:
IP Address: Your Internet Protocol address used to connect your computer to the internet.
Browser Details: Information regarding your web browser type, version, and language settings.
Time Zone: Your local time zone setting.
Interaction Data: Details about the specific web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our platform.
Order Information: When you attempt to make a purchase or complete a transaction through our website, we collect specific details required to fulfill your order. This includes:
Billing and Shipping Data: Your full name, billing address, and shipping address.
Contact Details: Your email address and phone number.
Payment Identifiers: Your payment method choice, billing details, and the last four digits of your credit card number (we do not collect or store your complete card number or security code).
How We Use Your Information
We use the personal information we collect to support our core retail operations, ensure secure transaction billing, and fulfill delivery agreements.
Order Fulfillment: To process your payment, coordinate transportation via standard carriers, and provide you with order invoices, tracking details, and purchase confirmations.
Customer Communication: To answer your questions, assist you with assembly or returns support, and notify you regarding any changes to your shipping status.
Fraud Prevention: To screen our orders for potential risks or credit card fraud, protecting both our customers and our online store.
Site Optimization: To analyze customer browsing behavior, measure the performance of our product pages, and improve the layout and functionality of our store.
Sharing Your Personal Information & Zero-Sale Policy
To run our online retail operations efficiently, we share your necessary personal details with authorized third-party service providers who assist us in fulfilling our customer commitments.
E-Commerce Platforms: We share data with our hosting platform to power our online storefront.
Payment Gateways: Necessary billing data is securely transmitted to our credit card processing partners to authorize payments.
Logistics Partners: We share your shipping address, recipient name, and phone number with standard national carriers—specifically UPS, FedEx, and USPS—to deliver your rocking chairs, outdoor leisure seating, and plush toys directly to your home.
Legal Obligations: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Zero-Sale Policy: We do not sell, rent, trade, or lease your personal information to any third parties for marketing, advertising, or profiling purposes under any circumstances. Your data is used exclusively to facilitate your purchases and support your customer experience.
Payment Security & PCI-DSS
We apply modern encryption and industry-standard security protocols to protect your billing transaction data.
SSL Encryption: All sensitive billing and contact data transmitted during our checkout process is secured using industry-grade 256-bit SSL (Secure Sockets Layer) encryption technology.
PCI-DSS Compliance: Our online store checkout infrastructure is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
Zero Storage Commitment: To prevent data breaches, we do not store, save, or retain your full credit card number, expiration date, or CVV security code on our local servers. All billing transactions are processed using secure tokenized routing through authorized payment gateways. We only retain the billing name, address, and the last four digits of your credit card for transaction reconciliation.
Cookies & Behavioral Advertising
We use tracking technologies to help our website remember your cart contents and to support our advertising efforts.
Cookies Usage: We use secure Cookies (small text files placed on your device) to maintain your shopping cart state, remember your currency preferences, and understand which pages are loaded most frequently. You can choose to disable or block cookies through your browser settings, though this may limit your ability to complete purchases.
Google Ads and Opt-Out: We may use Google Ads to display promotional messages to past visitors of our store. To opt-out of targeted advertising, you can adjust your preferences directly through the Google Ad Settings portal or visit the Network Advertising Initiative (NAI) opt-out page.
Your Rights & Legal Compliance
Depending on your place of residence, you are granted specific rights regarding the collection and management of your personal data under regional regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
Right to Know and Access: You have the right to request a clear summary of what categories of personal data we have collected about you and ask for a copy of that data.
Right to Rectify: You have the right to request that we correct any inaccurate, incomplete, or outdated personal information in our records.
Right to Delete: You have the Right to Delete your personal information. If you request the deletion of your account or order history details, we will permanently delete or anonymize your data from our active databases, subject only to necessary legal record-keeping requirements (such as tax and accounting audits).
Exercising Your Rights: To exercise any of these rights, or to submit questions regarding our privacy practices, please contact us at Payment@balconyrock.com.
Data Retention & Minors
We maintain balanced data retention and minor protection policies to respect customer privacy.
Data Retention: When you place an order through our website, we will retain your Order Information for our commercial records (such as tax compliance, sales histories, and warranty support) unless and until you ask us to delete this information.
Minors Protection: Our online store is not structured for, nor do we market our leisure furniture and children’s rocking chairs to, individuals under the age of 18. We do not knowingly or intentionally collect personal information from individuals under the age of 18. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately at Payment@balconyrock.com so we can remove the data from our records.
