To ensure a seamless checkout experience for our customers, we provide a secure, direct, and straightforward billing process.
Accepted Credit Cards: We accept payments exclusively via standard major credit cards. You can complete your purchase using Visa, MasterCard, American Express, and Discover.
Currency Declaration: All transactions, prices, and shipping fees displayed on our website are calculated and billed in United States Dollars (USD). If you are ordering using an international credit card, your bank may apply conversion rates and fees, which are determined solely by your card issuer.
Excluded Payment Methods: To protect our customers and maintain checkout integrity, we do not accept alternative or unsecured payment options. We explicitly exclude the following payment methods: Personal checks, Money orders, Direct bank transfers, and COD (Cash on Delivery).
Payment Security & PCI Compliance
We prioritize the protection of your personal and transaction details. We utilize modern encryption protocols to guarantee that your credit card information remains safe and private.
SSL Encryption: All sensitive transaction data transmitted during our checkout process is protected using industry-standard 256-bit SSL (Secure Sockets Layer) encryption technology. This ensures that your payment details are encrypted before traveling across the internet.
PCI-DSS Compliance: Our payment processing infrastructure is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
Zero Storage Commitment: To ensure long-term data security, we do not store, retain, or have access to your full credit card number or CVV code on our local servers. All payment details are sent directly to our authorized payment gateway for secure tokenized authorization.
Sales Tax
Based on the legal and tax regulations of the State of South Carolina, we collect sales tax on orders shipped to destinations where we have a legal obligation to collect tax.
Tax Calculation: Applicable sales taxes are calculated automatically during checkout based on the delivery address provided. The exact tax amount is determined by state, county, and local municipality tax rates in effect at the time of purchase.
Exemptions: If you are a tax-exempt entity purchasing home furniture for commercial use, please contact our support team at Payment@balconyrock.com before placing your order to submit your exemption certificates.
Billing, Taxes & $0 Hidden Fees
We believe in complete transparency regarding purchase costs. We do not impose any hidden charges or unexpected transaction fees at checkout.
Total Cost Formula: The final price you see on the checkout page before confirming your purchase is the total amount you will pay. This is calculated using the following standard equation:
Product Price + Shipping Costs (if applicable) + Applicable Sales Tax = Final Total Cost
$0 Surcharges: We guarantee a $0.00 transaction surcharge policy. There are no additional credit card processing fees, administrative surcharges, or hidden packaging costs added to your order.
Payment Processing & Fraud Prevention
To maintain a secure shopping environment, we apply standard validation procedures to all checkout transactions.
Billing Address Matching: To ensure successful payment authorization and prevent delays, please verify that your billing address matches the address registered with your credit card issuer. Discrepancies between your billing address and shipping destination may prompt additional verification reviews.
Transaction Timing: Your credit card will be authorized and charged immediately upon the successful completion of your checkout process. Once the payment is cleared, your order will proceed to the processing phase.
Fraud Detection Protocols: We utilize automated fraud screening systems to identify unusual purchasing patterns or unauthorized credit card usage. If a transaction is identified as high-risk, we reserve the right to delay processing and contact the customer to confirm the purchase details before shipment.
