Welcome to Balconyrock. We are dedicated to providing quality home and garden leisure furniture, ergonomic nursery rocking chairs, and developmental children’s ride-on rockers designed for comfort, safety, and durability. We understand that choosing the right furniture for your home—whether it is a gentle glider for a newborn’s nursery, a comfortable high-back chair for your living room, or a weather-resistant acacia wood rocker for your patio—is an important decision. Our customer service team is fully committed to assisting you at every stage of your shopping journey. We are happy to provide comprehensive information regarding our product dimensions, fabric options, wooden frames, assembly guidelines, shipping tracking, and order updates.
Fast-Track Resolution
To help our customer service team resolve your inquiry with maximum efficiency, we highly recommend that you prepare your details before reaching out. Providing specific identifiers allows us to look up your shipment and payment records instantly.
Order Number Requirement: For any inquiries regarding an existing purchase, including shipping delays, tracking updates, modifications, or cancellations, please ensure you clearly state your Order Number (e.g., #BR1001) in your email subject line or mention it immediately when calling.
Pre-Purchase Questions: If you have questions about specific items before placing an order, please include the exact product name, model, or URL.
Address Correction Window: If you realize you have entered an incorrect shipping address during checkout, please contact us immediately. Address updates can only be processed within our designated 12-hour order cancellation and modification window.
Professional Contact Channels
We offer multiple direct communication channels to ensure you can reach a customer care specialist easily. Our team reviews all incoming inquiries systematically and aims to deliver comprehensive email responses within 1-2 business days.
Email Support: You can contact us anytime at Payment@balconyrock.com. This is our primary support channel for order updates, return requests, tracking inquiries, and detailed product advice.
Phone Support: Call us at +1 (864) 504-2160 to speak directly with our team members during operational hours. If our lines are busy, please leave a voicemail with your name, phone number, and Order Number, and we will call you back as soon as possible.
Physical Address: Our registered physical address is 101 Pringle St, Saluda, SC 29138, USA. Please send all official inquiries, legal notices, and standard written correspondence to this location. Please note that return shipments must not be sent here without prior authorization.
Business Hours
Our customer care representatives are active during standard business hours on weekdays. We observe standard holiday schedules to allow our team to rest and spend time with their families.
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Standard Time)
Closed Days: Our support office is closed on Saturdays, Sundays, and major Federal and public holidays. Any emails, voicemails, or contact form submissions received during weekends or holiday closures will be processed in the order they were received, starting on the next working day.
Returns & Exchanges Notice
If you need to return an item or request a replacement, please review our return guidelines carefully to ensure a smooth transaction. Returns must be initiated by contacting our customer support team first to receive a Return Merchandise Authorization (RMA) number. Returning items without an approved RMA may delay the processing and inspection of your refund. Please contact us at Payment@balconyrock.com to receive the correct return instructions. Please do not mail any products directly back to our physical address or to the sender’s address listed on your shipping label without prior RMA confirmation. For complete eligibility guidelines, return shipping options, and refund processing timelines, please consult our dedicated Refund Policy.
Send Us a Message
If you prefer to submit your inquiry online, you can use the secure contact form available directly on our website. Please fill in your full name, email address, phone number, and a detailed description of your question or concern. If you are writing regarding an order that has already been placed, please do not forget to input your Order Number in the designated field. For security reasons, please do not include sensitive financial data, such as your complete credit card number or bank credentials, in the contact form text. Our support specialists will review your submission and respond via email within 1-2 business days.
